What We Know About You
If you register an account with SiliconTechnoLabs we receive
and store information you give us. Most of the information you give us is
collected when you buy products on-line or complete your Customer Profile.
You may give us information such as your name, address, phone numbers, e-mail
addresses, employment information. If you place an order, we retain a record of
the contents of the order, delivery and billing address information, and any
communication you might have with our Customer Service or Tech Support teams
about the order. If you use features such as commenting, in-stock
notifications, and comment reply notifications, we retain record of this fact.We are not in business of selling customer information to others,So we never selling user-provided and user-generated data for financial gain or competitive advantage.The information that you provide us is used to respond to
your requests, customize your interactions with us.
When and How We Send Email
We send mail to users when orders are placed, shipped, or
ready for local pickup. We may also be in contact when an order requires
payment before shipping, or if other issues prevent us from fulfilling an
order.We will notify users if we believe their privacy has been
compromised, if it is within our power to do so. For example, if we discover a
customer’s account user login information has been exposed elsewhere on the
web, or if we are compelled to disclose information to law enforcement.We offer a set of opt-in email subscriptions for things such
as newsletters, and comment reply notifications. You can control your
subscriptions (when logged into your account). All new customers are signed up
to our main newsletter by default, and Silicon TechnoLabs may at any time add
all new and all existing customers to existing and new newsletters at our
discretion.We may occasionally send you an email that you did not
request or trigger with an action of any kind in order to promote a certain
aspect of our site, products, or services.
When you talk to our support teams
If you email us, chat with us, or call us on the telephone for support we can and most of the time will record the interaction. This is done so for training and audit purposes and the private conversations between customers and support staff are never sold to or shared with third parties (except when a third party tool, such as email or our chat service, is used to make the interaction possible).
Logging and Log Retention
In order to understand traffic to our sites and diagnose
technical problems, we log individual web requests. These logs include time of
request, individual IP address, referer, and user agent strings. We may retain
these logs for up to 30 days, although individually-identifying information
will be obscured after one week.
In order to prevent fraud and detect malicious behavior, we
log IP addresses for specific actions, such as creating a customer account and
placing an order. This information is automatically deleted after no more than
Except in the case of malicious traffic, we will not share
log data with any third party, unless compelled by legal process to do so.
Cookies and HTTP
users are logged in to Silicon TechnoLabs services, and to track preferences
such as display currencies and the rendering of product menus.
Our analytics software, also sets a cookie that helps keep
track of how many unique visitors we’re getting and where they come from,
unless you’re browsing with Do Not Track enabled.
We do our best to serve all content securely over HTTP.
Third Party Services
Do Not Track
Do Not Track is a
standard for telling sites that you don’t want to be tracked. It’s aimed at
sites you don’t visit directly, like advertisers and social media platforms.Silicon TechnoLabs supports the Do Not Track standard. While
third party plugins with access to visitor browsing data are extremely limited
on silicontechnolabs.in all are disabled for visitors passing a Do Not Track
HTTP header. This includes third party tools for analytics (described below).
We use GMail, and mail sent to or from silicontechnolabs.in addresses generally passes through Google’s servers.
Credit Card payments are processed through PayUmoney. All credit card data including the cardholder name, credit card number, expiration date, CVV, and full billing address are sent to PayUmoney via an API for processing. Details regarding what products a customer is purchasing and other demographic information are not sent to PayUmoney. Credit card data is not stored at any point on Silicon TechnoLabs servers.
We offer shipping through third parties: BlueDart(DHL), DTDC, The Professional courier and the Indian Speed Post Postal Service. We pass delivery addresses, phone numbers, and invoices to these companies to the extent required for quoting shipping prices and successful delivery of orders.
Silicon TechnoLabs uses Google Universal Analytics to track
aggregate behavior of visitors on silicontechnolabs.in.Google Universal Analytics is a service hosted on Google’s
send visitor behavioral information to Google. Silicon TechnoLabs uses this information to understand how
visitors use our site. Silicon TechnoLabs also utilizes Google Analytics Demographics
and Interest Reporting. This means we combine personally identifiable
information about your Silicon TechnoLabs account, browsing, and shopping habits and
merge it with Google’s tracking cookies, all of which goes to Google. This is
enabled by default for all visitors to SiliconTechnoLabs.in. You can opt out of
this by enabling Do Not Track headers in your browser or installing and
enabling the Google
Analytics Opt-Out Browser Add-on.